Built for support teams

Answer the same questionswithout answering them yourself.

Point an agent at your help docs and it handles the repeat questions your team fields all day — accurately, with the source — so people only reach a human when they truly need one.

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Live in an afternoon · No card to look around · Answers from your own content

What your support agent can do

Let it take the routine so your team can spend its time on the issues that actually need a human.

It answers from your material, not a script

Upload your docs, FAQs, and policies — or point it at your help centre. Your agent learns how your product actually works and replies with the source attached, so the answer is one you'd stand behind. Nothing to program by hand.

Reads the real question

It follows what someone means, not just the keywords they typed.

Instant, 2pm or 2am

No queue, no “we’ll get back to you.” Answers in seconds.

In their language

Detects and replies in your customer’s language on its own.

Shows what people ask

See the questions coming in — and spot the gaps in your docs.

Knows when to step back

For anything that needs a person, it hands over the full thread.

Good for everyone in the loop

Handing routine questions to an agent isn't a trade-off between fast and good. The same change helps all three sides at once.

Your team

Fewer repeats, more of the work only they can do.

  • No more copy-pasting the same five answers
  • Every handoff arrives with the full context
  • Time back for the tricky, high-value tickets
  • Regular hours instead of round-the-clock shifts

Your customers

A straight answer, the moment they ask.

  • Help right away — no waiting in a queue
  • The same accurate answer every time
  • A reply in their own language
  • No repeating themselves to a second person

Your business

Support that grows without the headcount.

  • Handle more volume without hiring for it
  • Steady, on-brand answers around the clock
  • See what customers ask and where docs fall short
  • Spend the saved hours where they move the needle

The honest test is your own content

Numbers on a landing page are easy to make up. So here's the better proof: connect your knowledge base and watch it answer real questions before you ever go live. Setup takes minutes.

Try it on your docs

Already running Fabrile for support? Tell us how it's going.

Seconds, not tickets

Routine questions get answered the moment they land.

Always with a source

Every reply points back to the doc it came from.

On through the night

Weekends and holidays included, without a shift rota.

Questions people ask us

Still wondering something? Ask a human— we're happy to help.

Stop answering the same question twice.

Connect your help docs, make the agent yours, and let it take the repeat questions off your team's plate — starting this afternoon.

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